Mobile Checkout
03
TOTAL ITEMS
$22.17
Total AMOUNT
Stephanie S.
9:49:10 AM
5/15/2025
Skip the Line
Skip the line by showing this confirmation screen to the cashier as you exit.
View Receipt
7-Eleven: Rewards & Shopping
Intuitive, Secure, and Faster Scan & Go
I redesigned 7-Eleven's Scan & Go journey to eliminate checkout friction, security concerns, and adoption barriers.
Role
Senior Product Designer
Platform
Mobile: iOS, Android
Duration
2023 – 2024
Mobile Checkout
03
TOTAL ITEMS
$22.17
Total AMOUNT
Stephanie S.
9:49:10 AM
5/15/2025
Skip the Line
Skip the line by showing this confirmation screen to the cashier as you exit.
View Receipt
7-Eleven: Rewards & Shopping
Intuitive, Secure, and Faster Scan & Go
I redesigned 7-Eleven's Scan & Go journey to eliminate checkout friction, security concerns, and adoption barriers.
Role
Senior Product Designer
Platform
Mobile: iOS, Android
Duration
2023 – 2024
Mobile Checkout
03
TOTAL ITEMS
$22.17
Total AMOUNT
Stephanie S.
9:49:10 AM
5/15/2025
Skip the Line
Skip the line by showing this confirmation screen to the cashier as you exit.
View Receipt
7-Eleven: Rewards & Shopping
Intuitive, Secure, and Faster Scan & Go
I redesigned 7-Eleven's Scan & Go journey to eliminate checkout friction, security concerns, and adoption barriers.
Role
Senior Product Designer
Platform
Mobile: iOS, Android
Duration
2023 – 2024
Challenges
Why Scan & Go Wasn't Working?
Adoption Barriers
Daily transaction rates for mobile-checkout and number of active stores are not performing as expected.
Security & Trust
Franchise owners hesitated to trust the system, fearing fraudulent checkouts.
Checkout Friction
Slow checkouts due to an unreliable confirmation box. Low adoption rates and operational inefficiencies.
Confirm purchase near exit or counter
Hover the QR code facing down over the Confirmation Station.
How to confirm
Legacy App
Challenges
Why Scan & Go Wasn't Working?
Adoption Barriers
Daily transaction rates for mobile-checkout and number of active stores are not performing as expected.
Security & Trust
Franchise owners hesitated to trust the system, fearing fraudulent checkouts.
Checkout Friction
Slow checkouts due to an unreliable confirmation box. Low adoption rates and operational inefficiencies.
Confirm purchase near exit or counter
Hover the QR code facing down over the Confirmation Station.
How to confirm
Legacy App
Challenges
Why Scan & Go Wasn't Working?
Adoption Barriers
Daily transaction rates for mobile-checkout and number of active stores are not performing as expected.
Security & Trust
Franchise owners hesitated to trust the system, fearing fraudulent checkouts.
Checkout Friction
Slow checkouts due to an unreliable confirmation box. Low adoption rates and operational inefficiencies.
Confirm purchase near exit or counter
Hover the QR code facing down over the Confirmation Station.
How to confirm
Legacy App
Research
Insight & Discovery
Current User Behavior
Daily Transaction Rate
Analyzing daily app transactions by transaction type over the past 6 months, Scan & Go accounts for only 15% of total daily transactions.
Scan & Go
0%
0%
Pickup & Delivery Orders
0%
0%
Fuel & Car Wash
0%
0%
Fraudulent Transactions
We conducted interviews with 250+ store franchises & associates. 45% of the store franchises reported fraud and security concerns.
Fraud Prevention
0%
0%
Confirmation Box System
0%
0%
Average Checkout Time
0%
0%
Tech Support
0%
0%
Checkout Friction
We surveyed over 500 active Scan & Go users. Among them, 55% reported experiencing the highest friction during the confirmation step.
Scanning
0%
0%
Paying
0%
0%
Confirming
0%
0%
Going
0%
0%
Current User Journey Mapping
Scan
Scanning product barcodes to add items to the basket.
Pay
Continue checkout to pay and generate receipt QR code.
Confirm
Scan QR Code at the confirmation box near the exit.
Go
Ready to exit when confirmation box turns green.
Competitive Analysis
To validate our approach to reducing friction and improving fraud prevention, we analyzed leading self-checkout systems. This revealed key patterns, gaps, and opportunities that helped shape a more informed design strategy.
Usability Evaluation
Checkout System
Fraud prevention
7-Eleven Mobile Checkout
QR Code
Confirmation Box
Live Tracker
Sam's Club Scan & Go
QR Code
Employee Validation
Disney Store Mobile Checkout
QR Code
Time/Date Stamp
Employee Validation
Apple Scan. Pay. Go.
Instant Confirmation
Live Tracker
Amazon Go
Instant Confirmation
Camera's & Sensors
Learnings and Opportunities
Checkout System
Instant Confirmation
Live Tracker
Apple Scan. Pay. Go.
Apple Store uses a live tracking system, which notifies all floor employees when users scan items into their baskets. This system enables users to receive instant confirmation and exit.
7-Eleven Mobile Checkout
7-Eleven Stores have live tracking technology that provides basket status updates to employees. However, 7-Eleven's Mobile Checkout has not fully utilized this technology.
Fraud Prevention
Time/Date Stamp
Disney Store Mobile Checkout
Disney store mobile checkout generates QR code receipts with active date stamps to prevent misuse via screenshots.
7-Eleven Mobile Checkout
Disney’s active timestamp method effectively provided an anti-fraud solution that prevents users from taking screenshots and misusing features.
9:49:10 AM
May 15, 2025
Research
Insight & Discovery
Current User Behavior
Daily Transaction Rate
Analyzing daily app transactions by transaction type over the past 6 months, Scan & Go accounts for only 15% of total daily transactions.
Scan & Go
0%
0%
Pickup & Delivery Orders
0%
0%
Fuel & Car Wash
0%
0%
Fraudulent Transactions
We conducted interviews with 250+ store franchises & associates. 45% of the store franchises reported fraud and security concerns.
Fraud Prevention
0%
0%
Confirmation Box System
0%
0%
Average Checkout Time
0%
0%
Tech Support
0%
0%
Checkout Friction
We surveyed over 500 active Scan & Go users. Among them, 55% reported experiencing the highest friction during the confirmation step.
Scanning
0%
0%
Paying
0%
0%
Confirming
0%
0%
Going
0%
0%
Current User Journey Mapping
Scan
Scanning product barcodes to add items to the basket.
Pay
Continue checkout to pay and generate receipt QR code.
Confirm
Scan QR Code at the confirmation box near the exit.
Go
Ready to exit when confirmation box turns green.
Competitive Analysis
To validate our approach to reducing friction and improving fraud prevention, we analyzed leading self-checkout systems. This revealed key patterns, gaps, and opportunities that helped shape a more informed design strategy.
Usability Evaluation
Checkout System
Fraud prevention
7-Eleven Mobile Checkout
QR Code
Confirmation Box
Live Tracker
Sam's Club Scan & Go
QR Code
Employee Validation
Disney Store Mobile Checkout
QR Code
Time/Date Stamp
Employee Validation
Apple Scan. Pay. Go.
Instant Confirmation
Live Tracker
Amazon Go
Instant Confirmation
Camera's & Sensors
Learnings and Opportunities
Checkout System
Instant Confirmation
Live Tracker
Apple Scan. Pay. Go.
Apple Store uses a live tracking system, which notifies all floor employees when users scan items into their baskets. This system enables users to receive instant confirmation and exit.
7-Eleven Mobile Checkout
7-Eleven Stores have live tracking technology that provides basket status updates to employees. However, 7-Eleven's Mobile Checkout has not fully utilized this technology.
Fraud Prevention
Time/Date Stamp
Disney Store Mobile Checkout
Disney store mobile checkout generates QR code receipts with active date stamps to prevent misuse via screenshots.
7-Eleven Mobile Checkout
Disney’s active timestamp method effectively provided an anti-fraud solution that prevents users from taking screenshots and misusing features.
9:49:10 AM
May 15, 2025
Research
Insight & Discovery
Current User Behavior
Daily Transaction Rate
Analyzing daily app transactions by transaction type over the past 6 months, Scan & Go accounts for only 15% of total daily transactions.
Scan & Go
0%
0%
Pickup & Delivery Orders
0%
0%
Fuel & Car Wash
0%
0%
Fraudulent Transactions
We conducted interviews with 250+ store franchises & associates. 45% of the store franchises reported fraud and security concerns.
Fraud Prevention
0%
0%
Confirmation Box System
0%
0%
Average Checkout Time
0%
0%
Tech Support
0%
0%
Checkout Friction
We surveyed over 500 active Scan & Go users. Among them, 55% reported experiencing the highest friction during the confirmation step.
Scanning
0%
0%
Paying
0%
0%
Confirming
0%
0%
Going
0%
0%
Current User Journey Mapping
Scan
Scanning product barcodes to add items to the basket.
Pay
Continue checkout to pay and generate receipt QR code.
Confirm
Scan QR Code at the confirmation box near the exit.
Go
Ready to exit when confirmation box turns green.
Competitive Analysis
To validate our approach to reducing friction and improving fraud prevention, we analyzed leading self-checkout systems. This revealed key patterns, gaps, and opportunities that helped shape a more informed design strategy.
Usability Evaluation
Checkout System
Fraud prevention
7-Eleven Mobile Checkout
QR Code
Confirmation Box
Live Tracker
Sam's Club Scan & Go
QR Code
Employee Validation
Disney Store Mobile Checkout
QR Code
Time/Date Stamp
Employee Validation
Apple Scan. Pay. Go.
Instant Confirmation
Live Tracker
Amazon Go
Instant Confirmation
Camera's & Sensors
Learnings and Opportunities
Checkout System
Instant Confirmation
Live Tracker
Apple Scan. Pay. Go.
Apple Store uses a live tracking system, which notifies all floor employees when users scan items into their baskets. This system enables users to receive instant confirmation and exit.
7-Eleven Mobile Checkout
7-Eleven Stores have live tracking technology that provides basket status updates to employees. However, 7-Eleven's Mobile Checkout has not fully utilized this technology.
Fraud Prevention
Time/Date Stamp
Disney Store Mobile Checkout
Disney store mobile checkout generates QR code receipts with active date stamps to prevent misuse via screenshots.
7-Eleven Mobile Checkout
Disney’s active timestamp method effectively provided an anti-fraud solution that prevents users from taking screenshots and misusing features.
9:49:10 AM
May 15, 2025
Solutions
Design Approach
Information Architecture
User Journey
Eliminating dependency on the unreliable confirmation box system. Using existing 7-Eleven live tracking technology to create instant confirmation receipts.
Wireframes & Requirements
Instant Confirmation
03
Quantity
Stephanie S.
$22.17
Total AMOUNT
9:49:10 AM
5/15/2025
Exit Instructions
Sed cursus turpis vitae tortor. Donec posuere vulputate arcu.
Transaction Details
03
QUANTITY
$22.17
TOTAL
Stephanie S.
USERNAME
Live Tracking
Leveraging the existing 7-Eleven live tracking technology to enable instant confirmation. Mapping the data from the tracker app to the instant confirmation receipt.
Home
Text & visual instructions
CTA Button
DIGITAL RECEIPT
Exit Touch-points
Designed more straightforward UI prompts for both customers and store associates. Added on-screen instructions to reduce training gaps in high-turnover environments.
5/15/2025
9:49:10 AM
Time / Date Stamp
Using the time/date stamp as a secondary security method to prevent fraudulent transactions and misuse of the feature by screenshots.
Prototyping & Testing
High fidelity Lab Testing
Developed high-fidelity lab builds, conducted observations in test stores, and gathered direct feedback from stakeholders.
Instant Confirmation
9:49:10 AM
5/15/2025
03
Quantity
Stephanie S.
$22.17
Total AMOUNT
Show & Go
On your way out, show this screen to the cashier to confirm your purchase.
Show Receipt
MVP Pilot Launch
Utility tested the MVP in 500 pilot stores to assess its real-world performance, iterating based on franchisee concerns and usability insights.
Mobile Checkout
03
TOTAL ITEMS
$22.17
Total AMOUNT
Stephanie S.
9:49:10 AM
5/15/2025
Skip the Line
Skip the line by showing this confirmation screen to the cashier as you exit.
View Receipt
Solutions
Design Approach
Information Architecture
User Journey
Eliminating dependency on the unreliable confirmation box system. Using existing 7-Eleven live tracking technology to create instant confirmation receipts.
Wireframes & Requirements
Instant Confirmation
03
Quantity
Stephanie S.
$22.17
Total AMOUNT
9:49:10 AM
5/15/2025
Exit Instructions
Sed cursus turpis vitae tortor. Donec posuere vulputate arcu.
Transaction Details
03
QUANTITY
$22.17
TOTAL
Stephanie S.
USERNAME
Live Tracking
Leveraging the existing 7-Eleven live tracking technology to enable instant confirmation. Mapping the data from the tracker app to the instant confirmation receipt.
Home
Text & visual instructions
CTA Button
DIGITAL RECEIPT
Exit Touch-points
Designed more straightforward UI prompts for both customers and store associates. Added on-screen instructions to reduce training gaps in high-turnover environments.
5/15/2025
9:49:10 AM
Time / Date Stamp
Using the time/date stamp as a secondary security method to prevent fraudulent transactions and misuse of the feature by screenshots.
Prototyping & Testing
High fidelity Lab Testing
Developed high-fidelity lab builds, conducted observations in test stores, and gathered direct feedback from stakeholders.
Instant Confirmation
9:49:10 AM
5/15/2025
03
Quantity
Stephanie S.
$22.17
Total AMOUNT
Show & Go
On your way out, show this screen to the cashier to confirm your purchase.
Show Receipt
MVP Pilot Launch
Utility tested the MVP in 500 pilot stores to assess its real-world performance, iterating based on franchisee concerns and usability insights.
Mobile Checkout
03
TOTAL ITEMS
$22.17
Total AMOUNT
Stephanie S.
9:49:10 AM
5/15/2025
Skip the Line
Skip the line by showing this confirmation screen to the cashier as you exit.
View Receipt
Solutions
Design Approach
Information Architecture
User Journey
Eliminating dependency on the unreliable confirmation box system. Using existing 7-Eleven live tracking technology to create instant confirmation receipts.
Wireframes & Requirements
Instant Confirmation
03
Quantity
Stephanie S.
$22.17
Total AMOUNT
9:49:10 AM
5/15/2025
Exit Instructions
Sed cursus turpis vitae tortor. Donec posuere vulputate arcu.
Transaction Details
03
QUANTITY
$22.17
TOTAL
Stephanie S.
USERNAME
Live Tracking
Leveraging the existing 7-Eleven live tracking technology to enable instant confirmation. Mapping the data from the tracker app to the instant confirmation receipt.
Home
Text & visual instructions
CTA Button
DIGITAL RECEIPT
Exit Touch-points
Designed more straightforward UI prompts for both customers and store associates. Added on-screen instructions to reduce training gaps in high-turnover environments.
5/15/2025
9:49:10 AM
Time / Date Stamp
Using the time/date stamp as a secondary security method to prevent fraudulent transactions and misuse of the feature by screenshots.
Prototyping & Testing
High fidelity Lab Testing
Developed high-fidelity lab builds, conducted observations in test stores, and gathered direct feedback from stakeholders.
Instant Confirmation
9:49:10 AM
5/15/2025
03
Quantity
Stephanie S.
$22.17
Total AMOUNT
Show & Go
On your way out, show this screen to the cashier to confirm your purchase.
Show Receipt
MVP Pilot Launch
Utility tested the MVP in 500 pilot stores to assess its real-world performance, iterating based on franchisee concerns and usability insights.
Mobile Checkout
03
TOTAL ITEMS
$22.17
Total AMOUNT
Stephanie S.
9:49:10 AM
5/15/2025
Skip the Line
Skip the line by showing this confirmation screen to the cashier as you exit.
View Receipt
Outcome
Measuring Success
Transaction Rates
Boosted monthly app transaction rates from 15% to 25%.
Checkout Time
Average checkout time down from 45secs – 27secs
Franchise Trust
Franchise security concerns decreased from 45%–25%.
Tech Support
Lowered help center monthly support tickets by 35%.
Confirm purchase near exit or counter
Hover the QR code facing down over the Confirmation Station.
How to confirm
Mobile Checkout
03
TOTAL ITEMS
$22.17
Total AMOUNT
Stephanie S.
9:49:10 AM
5/15/2025
Skip the Line
Skip the line by showing this confirmation screen to the cashier as you exit.
View Receipt
Legacy App
New —Instant
Outcome
Measuring Success
Transaction Rates
Boosted monthly app transaction rates from 15% to 25%.
Checkout Time
Average checkout time down from 45secs – 27secs
Franchise Trust
Franchise security concerns decreased from 45%–25%.
Tech Support
Lowered help center monthly support tickets by 35%.
Confirm purchase near exit or counter
Hover the QR code facing down over the Confirmation Station.
How to confirm
Mobile Checkout
03
TOTAL ITEMS
$22.17
Total AMOUNT
Stephanie S.
9:49:10 AM
5/15/2025
Skip the Line
Skip the line by showing this confirmation screen to the cashier as you exit.
View Receipt
Legacy App
New —Instant
Outcome
Measuring Success
Transaction Rates
Boosted monthly app transaction rates from 15% to 25%.
Checkout Time
Average checkout time down from 45secs – 27secs
Franchise Trust
Franchise security concerns decreased from 45%–25%.
Tech Support
Lowered help center monthly support tickets by 35%.
Confirm purchase near exit or counter
Hover the QR code facing down over the Confirmation Station.
How to confirm
Mobile Checkout
03
TOTAL ITEMS
$22.17
Total AMOUNT
Stephanie S.
9:49:10 AM
5/15/2025
Skip the Line
Skip the line by showing this confirmation screen to the cashier as you exit.
View Receipt
Legacy App
New —Instant
Intuitive, Secure, and Faster Scan & Go
The new Scan & Go experience bridged business needs and user expectations, creating a frictionless, scalable checkout experience that enhanced user satisfaction and operational efficiency.
Intuitive, Secure, and Faster Scan & Go
The new Scan & Go experience bridged business needs and user expectations, creating a frictionless, scalable checkout experience that enhanced user satisfaction and operational efficiency.
Intuitive, Secure, and Faster Scan & Go
The new Scan & Go experience bridged business needs and user expectations, creating a frictionless, scalable checkout experience that enhanced user satisfaction and operational efficiency.
